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Our Policies
Our policies are here to keep things clear, fair, safe, and respectful for everyone who trains or works with TalonPoint. We’ve tried to keep them simple and straightforward—if you have any questions or aren’t sure how a policy applies to you, just reach out. We’re happy to help.
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1. General Conduct & Facility Guidelines
We want TalonPoint to be a safe, respectful, and welcoming place to train. To help us maintain that environment:
Indoor footwear only: Outdoor shoes and heels are not permitted on the gym mats as they can damage them.
Be mindful of others: Please avoid strong perfumes or colognes. Smoking and vaping are not permitted inside the facility.
Pets by permission only: Please contact us in advance before bringing an animal into the facility.
Respect is expected: Students, instructors, staff, visitors, and fellow participants are to be treated with respect and consideration.
Follow instructor and facility guidelines: For everyone's safety, participants are expected to follow reasonable instructions from TalonPoint staff while using the facility or participating in training.
If a concern arises, we will generally provide a reminder and an opportunity to correct it. Repeated, disruptive, disrespectful, or unsafe behaviour may result in being asked to leave a class or the facility. Serious conduct or safety concerns may be addressed immediately at TalonPoint's discretion.
2. Student Conduct Policy
Your safety—and the safety of those training with you—is important to us. To help maintain a safe and productive training environment:
Follow instructor directions: Students are expected to follow instructor guidance at all times. If you are asked to stop or modify an activity, please do so immediately.
Train within your abilities: Work at a pace and intensity you can safely manage, and communicate with your training partner and instructor if you need to slow down, modify an exercise, or take a break.
Use equipment appropriately: Training equipment must be used safely and as directed by an instructor.
Wear required protective equipment: Appropriate protective gear must be worn for sparring or any other activity where it is required.
The following are not permitted:
Horseplay or behaviour that creates an unnecessary risk of injury.
Sparring, drills, or other activities without instructor approval or required protective equipment.
Practising techniques that have not been taught or approved by an instructor.
Teaching or demonstrating techniques from other systems to students during TalonPoint classes.
Any behaviour that unnecessarily puts you, your training partner, or others at risk.
Our instructors may stop or modify any activity they believe is unsafe or inappropriate for the training environment.
3. Monthly Krav Maga Memberships
3-Month Minimum Commitment
Our Adult and Junior monthly memberships require an initial 3-month commitment. Consistent training is an important part of developing skills and making meaningful progress, and this commitment also helps us maintain stable class sizes and availability for our members.
Membership Changes
Requests for membership changes, including pauses, extensions to an existing pause, or cancellations, must be submitted by email at least 1 business day before the requested change or next scheduled payment. This gives our team time to process your request before billing occurs. Changes cannot be applied retroactively to payments that have already been processed.
Cancellations
After your initial 3-month commitment, you may cancel your membership at any time by emailing us. There is no cancellation penalty, and you’re always welcome to return to training later, space permitting.
To avoid your next scheduled payment, your cancellation request must be received at least 1 business day before your next billing date.
Cancellation stops future membership renewals but does not provide a refund or credit for any remaining unused portion of your current billing period. Your membership and access to classes will remain active until the end of the period you have already paid for.
Refunds & Recurring Payments
Monthly memberships renew automatically according to your regular billing schedule unless your membership has been cancelled or an approved pause is currently in effect.
Once training has begun, membership payments are non-refundable, including for classes that are not attended or partially used membership periods.
If you have not attended any classes, you may request a full refund within 7 days of your initial membership purchase by contacting us by email.
Membership Pauses
We understand that sometimes life gets in the way. If you need to temporarily pause your membership, simply email us with your requested start and end dates. Memberships may be paused for up to 3 months within a 12-month period.
Pause requests, including requests to extend or change an existing pause, must be received at least 1 business day before the requested change.
Your membership will automatically resume on the agreed-upon end date, and regular billing will resume according to your membership payment schedule. It is the member’s responsibility to keep track of their pause end date and contact us at least 1 business day before that date if any changes are needed.
As membership billing resumes automatically at the end of the agreed-upon pause period, payments processed after the membership has resumed are not eligible for a refund.
Holiday & Year-Round Training
Our programs run year-round. During some holiday periods, regular weekly classes may be replaced with special or full-day training opportunities. This allows us to continue providing training throughout the year while offering members a variety of learning experiences.
4. Seminars, Private Lessons & Drop-In Classes
Seminars & Drop-In Classes
Seminar and drop-in class purchases are refundable if requested within 14 days of purchase and at least 7 days before the scheduled training date. Once the refund period has passed, registrations are non-refundable.
If you are unable to attend, please contact us as soon as possible. Where possible, we will do our best to accommodate a transfer to another available date or class.
Private Lessons
Private lesson purchases are refundable if requested within 14 days of purchase, provided no lessons from the purchase have been used.
Private lesson credits are valid for 2 years from the date of purchase. Unused lessons remaining after the expiry date are no longer valid.
5. Corporate & Private Group Training
Corporate and private group training reserves a specific date and instructor availability for your organization. We understand that schedules sometimes change and will always do our best to accommodate reasonable requests.
Please provide at least 14 days' notice if you need to cancel or reschedule a scheduled training session.
Cancellations or rescheduling requests made with less than 14 days' notice may be subject to a cancellation or rescheduling fee. TalonPoint reserves the right to apply this fee where significant preparation, travel, instructor scheduling, or repeated schedule changes have occurred.
6. Branded T-Shirts & Training Gear
In-Stock Merchandise
TalonPoint merchandise that we regularly carry in stock may be returned or exchanged, provided it is unworn, unused, and in its original condition.
Print-on-Demand Merchandise
Because print-on-demand items are produced specifically for each order, we are unable to offer refunds for incorrect sizing or a change of mind.
If you need a different size, please contact us and we’ll do our best to help where an exchange is possible.
If an item arrives misprinted, damaged, or defective, please contact us within 14 days of receiving it and include photos of the issue. Eligible defective or damaged items will be replaced at no additional cost.
7. Payment Policy
Unless otherwise agreed upon, payment is due upon receipt.
Any outstanding balance not paid in full within 30 days of the invoice date may be subject to a late payment charge of 1.5% per month (18% per annum) until the outstanding balance is paid in full.
8. Privacy Policy
Your privacy is important to us. We collect and use personal information only as reasonably necessary to provide our programs and services, communicate with you, process registrations and payments, and operate our business.
Personal Information: We may collect information such as your name, contact information, registration details, and other information required to provide your training or services.
Email Communications: We may use your email address for registration information, class or program updates, and other relevant communications. You may unsubscribe from marketing emails at any time.
Payment Information: Where recurring payments are authorized, payment information is processed and stored securely through our payment service providers. TalonPoint does not directly store your full credit card information.
Sharing of Information: We do not sell your personal information. Information may be shared with trusted service providers or partners only where reasonably necessary to operate our business or deliver the programs and services you have requested.
Mobile Information: Mobile phone numbers, SMS opt-in information, and consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
9. SMS Messaging Terms & Conditions
TalonPoint Defence may send SMS (text) messages related to your interactions with us, including program information, class reminders, scheduling updates, registration follow-up, promotions, and other relevant communications.
Consent: By providing your mobile phone number and opting in to SMS communications, you consent to receive text messages from TalonPoint Defence.
Message Frequency: Message frequency may vary depending on your interactions with us and the programs or services you have requested.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opting Out: You may opt out of SMS messages at any time by replying STOP. After opting out, you will no longer receive SMS messages unless you opt in again.
Help: Reply HELP to any message for assistance, or contact us at info@talonpoint.ca.
Privacy: We do not sell your mobile phone number or share it with third parties or affiliates for their own marketing or promotional purposes. Please see our Privacy Policy above for more information about how we collect, use, and protect personal information.