Our policies are made to keep everyone safe, respected, and supported as we train and grow together. If anything isn’t clear, just reach out!

​

1. General Conduct & Facility Guidelines

• No outdoor shoes or heels

• Smoking, vaping, or anything that affects others is not allowed inside

• Pets by permission only—we want to ensure a focused training environment for everyone

• Respect is mandatory—treat staff and fellow students with kindness and consideration

• Respect the rules of the facility—whichever recreation centre we are training at

Breaking these rules results in a single friendly reminder—after that, further non-cooperation may lead to being asked to leave.

​

2. Student Conduct

Your safety matters to us:

• Always follow instructor directions. If you're asked to stop, do so immediately — this keeps training safe and fluid. 

• The following are not permitted:

  • Horseplay (major cause of injuries)

  • Moving faster than you’re able to manage safely

  • Using equipment in an unsafe way or not as shown

  • Performing sparring or other exercises without appropriate protective gear

  • Trying out techniques not taught in class

  • Teaching techniques from other systems to students

 

3. Refunds & Cancellations

Registered Beginner Program / Women's Classes

• Cancel at least one week before the session starts = full refund.

• Once classes begin, refunds are not issued—though a partial refund may be considered before the start at our discretion. 

 

Beginner / Intermediate / Advanced Monthly Passes

• No refunds for unused or partially used passes—this helps keep classes fair and available.

• Refunds can be issued if no classes have been taken and you request it via email within 1 week of purchase.

• Cancel any time through your account on our app/website without penalty. You can restart training any time, space permitting.

• We run year-round and offer full day classes during holidays (rather than weekly) to keep things fresh and ensure you're getting value for your money.

​

Private Classes / Semi-Private Classes

• Refunds available if requested within 2 weeks and items/classes haven't been used.

• Private classes remain valid for 1 years from the purchase date.

 

Branded T-shirts, & Gear

• Since our products are made-to-order / print-on-demand, we can’t offer refunds for wrong sizes or change of mind. However, if you need an exchange for a different size, reach out — we’ll do our best to help. And if your item arrives misprinted, damaged, or defective, we’ll replace it at no extra cost. Please contact us within 14 days with photos of the issue.

 

4. Privacy & Information

• We collect only the essential info needed to register you—like names and contact details. 

• Your email kept for course updates; you can unsubscribe at any time.

• Recurring payment credit card info is stored securely only if you opt into it. 

• We never sell your information. It may only be shared with partners when needed to deliver your training.

 

Need Help?

If any of this isn’t clear or you're unsure, we’re just a message away.